SUPPORT

"Excellent customer service is the ability of an organization to constantly and consistently exceed the customer's expectations."

Accepting this definition means expanding our thinking about customer service; if we're going to consistently exceed customers' expectations, we have to recognize that every aspect of our business has an impact on customer service, not just those aspects of our business that involve face-to-face customer contact.

Improving customer service involves making a commitment to learning what our customers' needs and wants are, and developing action plans that implement customer friendly processes.

We make a difference!
Service Values:
• We provide excellent service.
We will impress our customers with the quality and timeliness of our services in a pleasant and friendly manner.
• We are honest and straightforward.
We will provide a genuine and consistent contribution each day and we will act with honour and goodwill.
• We practice teamwork.
We will search for opportunities to support our co-workers to create service delivery efficiencies.
• We value our customers.
We will treat everyone we encounter as we wish to be treated, with integrity and respect.
• We welcome innovation and change.
We will encourage and support customer innovation, creativity, and adaptability to change.